ProcessMAP provides a single point of support during all phases of the client engagement cycle - prior to, during and post-implementation phases. Our objective is to have a rapid but smooth rollout and use of ProcessMAP solutions. Our teams are comprised of a cross-section of application and technology experts, and include EH&S domain experts, former corporate and facility-level EH&S staff (typically with experience in your business sector and processes), system administrators, technology architects, system integration specialists, data migration specialists, and product and business process specialists. Regardless of your question or solution support need, your ProcessMAP team can rapidly respond.
Our support infrastructure is comprised of:
24x7 Call Center - It is staffed with a team to provide Level I support, and answer majority of the questions.
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24x7 Technology Support Center - All technology-related issues are escalated to ensure they are investigated and prioritized for resolution. |
Instant and Online Chat - We have implemented tools that allow our end users to chat with support team within a secured environment. |
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Support Portal - All support issues, bugs, enhancements are tracked using a web-based system that provides 100% transparency to our process. |
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View ProcessMAP Support Cycle