A ProcessMAP Customer and German Automotive Manufacturer Succeeds in Digital Transformation of their EHS Program

A ProcessMAP Customer and German Automotive Manufacturer Succeeds in Digital Transformation of their EHS Program, Sees Marked Performance Improvement in their Corporate Safety Program

A German luxury automotive manufacturer was struggling to manage their employee health and safety activities by using a 26-year-old tool. The prior system the company was using was cumbersome and was not updating in real time. The safety team created a list of strategic objectives they wanted to accomplish and embarked upon a digital transformation of its workplace health and safety with the help of ProcessMAP’s EHS software solutions.

One of the primary drivers for the company to undertake this journey was to leverage a suite of EHS solutions that were natively designed for mobile. The customer wanted to move away from utilizing checklists on a clipboard, or a paper-based audit. Instead, the safety team sought much more functionality on a mobile platform, since nearly all the employees have mobile phones and are accustomed to using them. Situations like near misses could easily be documented on a mobile platform.

The safety team wanted to accomplish a number of strategic objectives when upgrading their EHS platform, including:

  • To drive strong stakeholder and employee engagement by leveraging intuitive solutions that are easy to use
  • To gain access to real-time data intelligence on leading and lagging indicators of the company’s EHS performance at an employee, department and/or plant and facility level
  • To seamlessly manage their employees’ Occupational Health (OH) by streamlining medical appointments and follow-up action items, and integrating this data into the company’s HRIMS or TPA systems
  • To monitor air, dust, noise, and other Industrial Hygiene (IH) parameters to proactively prevent exposure to workplace hazards and mitigate risks

In addition to utilizing ProcessMAP’s Industrial Health module, the automotive manufacturing customer also utilizes the following ProcessMAP cloud-based and mobile solutions:

  • Integrated incident and claims management to report near-misses, safety incidents, and workers compensation claims 
  • Audits and inspections management to proactively identify hazards, risks, and the necessary CAPAs
  • Action and activity management to track on-time closure of CAPAs, and drive transparency and accountability within the organization
  • Behavior-Based Safety (BBS) management to track and record leading safety indicators like unsafe behaviors and observations

Since implementing ProcessMAP’s EHS software solutions, the automotive original equipment manufacturer (OEM) has seen significant EHS performance and process improvements. These include:

  • 35% reduction in the company’s Lost-Time case rate
  • 81% reduction in the Restricted-Duty incident rate
  • 220% increase in tracking leading indicators such as near-misses per recordable
  • 38% reduction in work-related claims
  • 80% increase in the completion of incident investigations within 24 hours
  • 90% on-time closure of CAPAs created from the Incident Management Action Items
  • 12x Increase in the creation of audit programs through the mobile app

The customer’s decision to digitally transform their EHS initiatives is evident in how they have graduated from tracking reactive or lagging indicators to proactively managing hazards and risks through leading safety indicators. The company has set a goal of zero incidents and zero accidents, and is well on their way to achieving the goal, in large part because of their partnership with ProcessMAP. 

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JBT AeroTech Takes Off Towards Its Goal For Safety – Target Zero!

JBT AeroTech Takes Off Towards Its Goal For Safety - Target Zero!

On a recent ProcessMAP EHS Leadership Roundtable, we heard from safety leaders at JBT AeroTech regarding how the team is managing their company’s safety goals. Known within the organization as Target Zero, this initiative is transforming the way JBT AeroTech employees approach and perform their jobs. Speaking on the roundtable were Tony Ceja, Director of EHS and Joshua Sandoval, EHS division manager for JBT AeroTech Airport Services.

The company’s aviation sector division, JBT AeroTech, comprises 10 different product lines serving both the commercial and military sectors. The JBT team works both inside and outside the airport terminal, making sure that all bags get to the proper aircraft on time, all the equipment works smoothly and on time to help ensure that passengers get to their destination safely. JTB operates the pushback tractors that move the aircraft away from the gate, the cargo loaders that load the aircraft and the baggage handling system to make sure that as passengers check bags they get to the correct aircraft. That orchestra of movement is where JBT experiences most of its challenges for safety, as it integrates with airlines, tenants, and other airport vendors to orchestrate a smooth operation.

The airport environment is usually fast-paced, it is often under construction because airports never stop building. There is definitely a challenge to build a safe workplace, and keep teams focused on safety.  When the JBT safety team tried to change employees’ perspectives, they experienced a lot of resistance from the frontline employees and from the management teams. The safety team understood that to be successful, they needed to focus on leading indicators in addition to lagging indicators and to use those proactive measures to keep everyone safe, including airport tenants, customers, and airline employees. At the end of the day, this entire community would benefit from everybody looking at that process. 

Some of the challenges faced included capturing those evaporative moments out in the field. Why would JBT employees want to track those near misses and behaviors that weren’t conducive to a safe work environment? What value did documenting behaviors have to JBT, and to the greater airport community? How does JBT measure that, make it transparent, show value to JBT’s leadership, and to the airport about how to effect change? The safety team recognized they needed to define these messages.  While some near misses were being documented and they saw some behavior-based observations (BBOs) coming in, the observations were not consistent. The team needed to look at some leading indicators and successfully did that with the implementation of Target Zero. 

For JBT, Target Zero is a new way of thinking about measuring and continuously improving HSE performance. It is a company-wide commitment to consistent global safety policies, systems and programs, and a prevention mindset that will keep JBT employees safe through reporting and intervention.

What has changed?

The company-wide mindset for measurement has changed. JBT no longer measures success in its safety performance through incrementally smaller incident rates, but by injury prevention and intervention. Target Zero helped JBT to align their vision across the divisions to make sure that everyone was looking at the same target, looking at behavior-based observations and doing something about that feedback or closing that gap. The company is moving away from near-miss hazard recognitions to real near misses. With the mobile platform and configurations in the system, JBT has been able to do a little bit of analysis and really look at those evaporated moments and bring value to them. 

JBT’s Company-wide Goal: Zero Safety Incidents, Worldwide, Everyday

In 2017, JBT began rolling Target Zero out to all locations. Zero incidents to prevent, report, and intervene. With this unified vision they were able to look at concepts utilizing mobile, not only in ProcessMAP but also in other systems including their lean map action processes, and other lean concepts.

Accomplishing Target Zero

JBT moved from a paper-based program to ProcessMAP’s digital platform, where mobile-first EHS technology enabled JBT to track, record and learn from near misses and behavior-based observations. As the process unfolded, the company leadership took notice of the positive trends, including workers’ compensation costs being reduced and a decrease in the total number of citations. Innovative EHS technology further enabled JBT to improve the transparency of data reported and helped to mature that perspective from lagging indicators to leading indicators. 

JBT’s safety team also worked with front-line supervisors to instill a culture of safety “servant leadership,” where the supervisors work as much for the employees as employees work for them. This helped to break down the traditional hierarchy and moved employees to a place where feedback and coaching became effective. The team set goals including training, behavior-based observations, near misses, corrective and preventative actions and leadership. They utilized the ProcessMAP platform to capture those evaporative moments and created recognition programs for employee involvement and engagement in employee safety.  

The path to Target Zero began with a thoughtful approach to identifying the leading indicators that work for JBT. The safety team compiled that information and created a scorecard that shows BBO, participation rate, and near-miss scoring based on the participation rate. Scores are based on the site headcount because there are different numbers of employees at each site. The team also uses corrective and preventative actions, the leadership score, and monthly computer-based training, and they weigh their scores, to render an overall site health score. 

The site scores help to define the health of each site and their level of engagement. When identifying leading indicators, the team had to consider what would prevent this type of injury from occurring by looking at some lagging indicators of families of injuries. They considered whether training had increased hazard reporting, or whether it was something else. After identification, the team would place emphasis on that leading indicator. They understood that participation and performance must be transparent, must be communicated and they needed to focus on leading indicators as much as lagging indicators. They knew that accountability and buy-in had to be present at all levels. ProcessMAP’s technology works well for JBT because of the ease of reporting and ease of pulling and compiling these reports in order to develop each scorecard.

Accomplishing Target Zero

During monthly safety calls, the team discusses different trends and factors.  Recently, they have been reviewing the near-miss participation rate based on headcount and a correlation to where the team saw incidents occurring. Their analysis shows that individual employees are actually turning in more than one near-miss per month. The team is able to identify that correlation because of the ease of pulling the data out of the ProcessMAP system. The data shows that leading indicators are working, and when interventions are not taken quickly enough, they can turn into lagging indicators. Reviewing those relationships helps in the decision making in JBT’s plan to check that cycle.

The team is looking at near-misses, and the participation rate in conjunction with their BBO at-risk identification. The sites that proactively identify at-risk behaviors through BBO reporting also bode well as leading indicators. Data analytics have given the JBT safety team good indicators of where they focus their attention now. Additionally, they can determine exactly which team members have participated and when, and who has not participated and for how long. The safety team’s ability to examine this granular data has increased their employees’ accountability and participation rates across the business.  

The JBT safety team is using ProcessMAP’s Insight dashboards and data visualization tools to share actionable insights through the different levels of their organization. But as the team transitioned from spreadsheets and various paper reports to talk to different levels in the organization, they started to incorporate a lot of data that they can pull directly from our EAM dashboards and also ProcessMAP dashboards to utilize the platform more often.

Engagement and Ownership

The safety team at JBT is utilizing ProcessMAP’s platform to gather critical information. By using the system, they are looking for high adoption rates, high engagement and ownership. Being able to drill down to the real challenges enables the safety team to correct those deficiencies. They now understand that it starts with their employees looking at prevention through reporting and intervening.  The safety team wants to reward that engagement with recognition and awards. The team has been very successful in driving down the overall TII and LTII over the years. The team has successfully engaged safety coordinators and developed a relationship with hourly employees that is really a volunteer system versus something they are told to do.  The team has been able to change the perspective for employees to where they now see they get to be a part of something bigger than themselves.

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If You’re Not On Cloud EHS Yet, You May Be Too Late

If You're Not On Cloud EHS Yet, You May Be Too Late

Businesses across a variety of industries have increased their emphasis on EHS innovation of late. If you’ve put off updating your EHS system, you run the risk of falling behind in productivity, accuracy and even safety regulations. The growth of cloud technology in EHS practices has allowed professionals in this sector to manage and process their data in new and innovative ways.

The shortcomings of traditional EHS technology

A majority of EHS management strategies have been paper-free for years. However, a computerized process is not always synonymous with productivity or effectiveness.

Before utilizing cloud-based products, many organizations developed their own software solutions to address EHS concerns. While this process was customizable, it was tremendously time-consuming and prone to error. In addition, they typically had to collaborate with an external web development agency or hire a full-time web developer. In summary, organizations spent exceeding amounts of time and money on various capabilities that weren’t completely effective.

cloud EHS Platform

The transition to cloud-based EHS

Cloud-based EHS technologies have proven their effectiveness since their conception a few years ago. With these capabilities, organizations receive a pre-existing framework that they can customize with their own processes, goals and other pieces of workflow data. Cloud-based systems include all the benefits of traditional forms of EHS technology and provide additional advantages that can improve the accuracy and efficiency of EHS systems in relation to various business operations.

Cloud-based EHS platforms effectively streamline the organization’s operations management. In addition, they align their capabilities with the company’s individual business functions and goals. These technologies allow for real-time reporting, creating an improved, data-driven process throughout the organization. To locate how cloud EHS systems can improve efficiency across the organization, let’s explore their impact on three areas of business: accessibility, safety and training.

  1.  Accessibility to information

    According to Global Workplace Analytics, approximately 50 percent of the national workforce works in a position that allows for partial telework. In addition, 20 to 25 percent of the U.S. workforce completes their duties remotely at varying frequencies. A cloud-based EHS system can make data and insights available to employees who are working remotely. Whether a leader is telecommuting or out of town for business, they can instantly manage their team’s operations.

  2. Safety in the workplace

    With cloud-based technology, EHS teams can instantly gather insights related to workplace safety practices. When they have immediate access to this information, these professionals can locate areas that need improvement and track the quality of their safety regulations over time. Rather than only reporting incidents – while ignoring close calls and impending dangers – cloud EHS systems indicate all areas of risk in the workplace. By locating a variety of key performance indicators, workplace safety teams can create a multi-dimensional safety culture plan that is constantly evolving.

  3. Improved employee training techniques

    Another aspect of an organization’s culture that can be drastically improved as a result of transitioning to a cloud-based EHS system is employee training practices. Some organizations train their employees in the same way over the course of several years. Having such an inflexible training program can lead to lack of productivity, higher incident rates and lack of innovation.

    Cloud-based EHS platforms can help team leaders develop training techniques that address the organization itself, rather than taking an outdated or short-sighted approach. With high technological capabilities, training teams can create targeted lessons that address relevant information about the organization as it has evolved over time.

    At ProcessMAP, we help businesses of all sizes improve their workplace safety cultures and overall business acumen through our rich suite of EHS tools. Connect with us today to learn more about how our solutions can innovate your EHS operations.

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Pipeline Inspection Safety In The Age Of Industry 4.0

Pipeline Inspection Safety In The Age Of Industry 4.0

Professionals navigating the oil and gas extraction sector face numerous hazards, many of them potentially fatal. Unfortunately, a significant number of these workers fall victim to lethal occupational perils, according to research from the Bureau of Labor Statistics.

Organizations in the energy arena registered a collective fatal injury rate of 8 occurrences per 100,000 workers in 2017, the latest year for which BLS data is available. In all, the space maintains the third-highest fatal injury rate, a distinction it shares with the construction sector, a perennial contender for the most dangerous industry.

Of all the menacing tasks oil and gas workers regularly tackle, pipeline inspection ranks among the most perilous. These mission-critical structures leverage pressurization to transport caustic substances at high speeds, making them immensely dangerous even when functioning as intended. Add this to the fact that many pipelines are located in difficult-to-navigate environments, including subsea sites, and the chance of injury only increases.

Having said that, environmental health and safety solutions associated with Industry 4.0 are poised to change this less-than-ideal state of affairs.

An Automated Approach

Pipeline Inspection Safety

The oil and gas industry has experienced multiple large-scale disasters rooted in ineffective operational and EHS processes – most notably, the Piper Alpha and Deep water Horizon catastrophes

In recent years, energy companies have turned to connected-industrial-technologies in an effort to automate and improve pipeline inspection activities, and ultimately prevent such calamities. For instance, automated pressurization monitoring systems and inspection robots are slowly making their way into oil and gas operations, allowing workers to relinquish some of their high-risk duties.

Many oil and gas extraction companies are also adopting industrial-grade unmanned aerial vehicles for inspection purposes, Reuters reported. These assets negate the need for human inspectors who have long been required to rappel down towering oil platforms and navigate isolated on-shore terrain to ensure field fixtures are operating properly.

Together, these new and innovative approaches with technology combined with powerful and actionable EHS data intelligence, offer a great potential for energy firms to harness the power of Industry 4.0, improve worker safety and significantly reduce the risks that accompany pipeline inspection. 

Essential Backend Tools

In addition to the field-based devices discussed above, oil and gas extraction companies are implementing EHS software solutions that facilitate optimal internal data flow, allowing the organizations to more effectively track and share safety procedures, record incidents, institute hazard mitigation solutions and meet regulatory requirements.

These applications give energy firms the power to improve their EHS operations and capably address safety risks, including those that accompany pipeline inspection.

Here at ProcessMAP, we help several leading oil and gas companies like Chevron and Cudd Energy Services to develop and deploy cutting-edge workplace safety methodologies via an innovative suite of EHS tools. Our solutions support seamless data collection and review efforts while addressing ancillary issues such as regulatory compliance and profitability.

Connect with us today to learn how ProcessMAP solutions can bolster your EHS operations and reduce the risks that come with managing oil and gas infrastructure.

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Risk Management Software: What To Look For In A Solution

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Risk Management Software: What To Look For In A Solution

Risk is prevalent in all industries, and every organization should be prepared for incidents in the workplace. The Bureau of Labor Statistics found that workplace injuries across all industries occurred at an average rate of 2.8 instances for every 100 employees. Although the prevalence of workplace injuries is still alarming, this number represents a gradual decline. The primary reason for this decline is the rise of risk management technology as a means of mitigating and preventing incidents.

When your organization is ready to take on a comprehensive workplace safety interface, you should know exactly what to look for from your technology solution. Learn more about what to seek out in a risk management solution.

Collaboration

One feature that you must look for in a risk management solution is one that not only allows for collaboration, but also encourages it. A comprehensive risk assessment tool provides a platform for all members of an organization to view information that is accurate and updated in real time. When someone comes across a workplace hazard or experiences an incident or close call, they can share this development with their peers in order to make sure no other individuals are put in harm’s way.

In addition to sharing information in order to prevent others from being affected by workplace hazards, a collaborative platform can help workers get in touch with managers, business leaders and other higher-ups to find long-term solutions for preventing related incidents in the future. In doing so, organizations are effectively creating a promoting an incident-free workplace safety culture.

Monitoring and Measuring

Risk Management Software

There are many times when an incident happens in the workplace that it gets resolved and everyone moves on. Another common occurrence is a close call: an employee encounters a danger but is not harmed, then reports it to his or her manager, only to have no immediate changes enacted to mitigate this issue.

Then another employee comes across this issue and experiences an accident because of a lack of response to the close call. An effective risk management system goes above and beyond in tracking and assessing risks and close calls proactively. Instead of waiting for an accident to happen, organizations that use a high-quality risk assessment software handle workplace dangers before they escalate. In addition, these businesses track the risk management process from start to finish. From the moment a workplace danger is located to the instant it is resolved, businesses can report on each development in the process, finally alerting its employees the moment the issue is resolved.

Accessible and User-friendly

To make sure all employees have access to an EHS tool, it’s imperative that businesses deploy a user-friendly interface. Although it may take for users to full adopt it, an EHS solution should never be overly complicated. The less user-friendly a solution is, the less likely employees will be to use it, especially if they’re dealing with hectic schedules. If your business wants to make sure all employees know how to use the technology to the fullest, it may be beneficial to hold a training session for staff to become proficient users of this technology.

Just as important as ease of use is EHS system is accessibility. When employees have to go back to their desks to report a potential hazard or close call in the workplace, they may forget about it by the time they go to report it. Or, even worse, they may not be able to report this incident immediately, meaning one of their coworkers may come into contact with this hazard before it can be reported and dealt with. A mobile solution allows employees to report the emergence of workplace risks at the moment they come across them. Not only does this allow for updated information, but it also immediately alerts managers and business leaders of issues they need to find solutions to.

How ProcessMAP Can Reduce Workplace Risks

When you work with ProcessMAP’s Risk Assessment solution, you have the opportunity to analyze your risks and develop comprehensive plans to prevent or mitigate their effects on your business. Our platform allows you to document and record this information in one place, making it easy to provide follow-ups with key stakeholders. Get in touch with us to find out how you can innovate your workplace risk assessment to become proactive in your attempts to rid the space of accidents.

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A Major European Automotive Manufacturer Manages COVID-19 With ProcessMAP’s Mobile App

A Major European Automotive Manufacturer Manages COVID-19 With ProcessMAP’s Mobile App

ProcessMAP mobile app

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This initial COVID-19 response and management process adopted by the company included using their Human Resources Service Center, a centralized help desk for HR-related issues, as a resource for reporting COVID-19 cases. The company needed several full-time HR specialists to field and document COVID-19-related calls, manage contact tracing and follow up with potential exposure-related cases. By July and amidst a situation where COVID-19 related cases continued to rise rapidly across the United States and several other countries, the company realized this manual process for tracking cases was not sustainable. What they needed was a digital solution that was scalable, intuitive, easy-to-use and rapidly deployable for a more sustainable approach that could be followed by managers and safety leaders.  

Having used ProcessMAP’s EHS platform to manage the health and safety of employees, the company leveraged ProcessMAP’s highly versatile mobile platform to build a customized app that could support their specific COVID-19 reporting and tracking workflows. With support and collaboration from the ProcessMAP team, the company was able to build and thoroughly test and roll out the app, and provide user training for all supervisors.

Key Steps in the Process

  • Transitioned the HR services center responsibilities to the front line supervisors who were authorized to decide whether or not an employee could return to work
  • Created an Out of Work workflow that focused on symptoms; if an employee had symptoms then they were not to come to work
  • Implemented a very strict policy on face coverings and social distancing
  • Return to Work (RTW) criteria was simplified to be symptom-free for at least 72 hours without the use of symptomatic relief medication
  • Included contact tracing within the app

Supervisor COVID-19 Decision Process

When an associate reports a COVID-19 case with symptoms or a positive test to their supervisor, the supervisor opens up the app to fill out the information. The supervisor is then responsible to decide whether the person goes out of work. if an associate provides test results or a doctor’s note, the supervisor then enters that data into the screening form available on the app. As and when an associate meets the return-to-work criteria, and if they have been symptoms-free for at least the preceding 72 hours without the use of medication, they are allowed to return to work, and that information is captured in the screening form as well.

With on-site testing in place, if an associate tests positive, the supervisor completes a tracking form for those individuals. The team would consider the work-related exposure at that point, and begin the process of contact tracing. 

It was important that the supervisors understood the rules and the authority they have to make decisions. Using the ProcessMAP app, the supervisors now have the tools to make the right decisions. All decisions follow the first question, does an associate have a temperature greater than 100.4 and the normal symptoms? If the answer is yes, different fields open on the form, including whether the associate has been tested for COVID-19. Supervisors entered information on the COVID-19 screening app the same way as they report work-related incidents and injuries. Additionally, the supervisors and the various safety stakeholders could easily  and in real-time check whether or not their respective areas were complying with the social distancing and safety requirements.

What had been a cumbersome and manual process dependent on paper-forms and spreadsheets has been transformed digitally, allowing the safety leaders to gain critical data intelligence in real-time and access rich data visualizations. The human resources employees have returned to their regular responsibilities, and the safety team is now able to proactively and efficiently manage the return-to-work processes for employees. 

To learn more about how ProcessMAP can help digitally transform your health and safety initiatives, or help you manage your response to the on-going COVID-19 pandemic, sign up for a free trial today! 

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EHSQ Technology: The Key To Tackling Heightened Injury Rates In Automotive Manufacturing

EHSQ Technology: The Key To Tackling Heightened Injury Rates In Automotive Manufacturing

The worker safety status quo in the automotive industry must change – but how? Advanced environmental health and safety technology is the answer.

Shop floor safety continues to be a challenge for the automotive manufacturing industry, which maintains an abnormally high incidence rate. 

In 2017, the latest year for which Bureau of Labor Statistics data is available, automakers and parts manufacturers operating in the U.S. recorded an off-the-charts non-fatal injuries and illness rate of 410 incidents per 10,000 workers. These incidents required employees to take days away from work, restrictions or transfers. By comparison, the average for overall private businesses was 150 injuries per 10,000 employees.

This status quo must change … but how can manufacturers reduce the injury rate? Advanced environmental health and safety technology is the answer.

EHSQ Technology

Numerous automotive manufacturers struggle to maintain effective risk mitigation practices due to a number of factors, including a perceived lack of return on 

Modern EHSQ solutions directly address these and other roadblocks via data-driven, scalable application infrastructure, EHSQ Today reported. These tools feature easy-to-navigate interfaces that work with mobile devices, meaning EHSQ teams can easily make note of key incident details and store then for later review, a capability that leads to drastic hazard mitigation improvements investment among executives and the logistical complications involved in investigating and analyzing events that unfold during production.

Additionally, these platforms support robust key performance indicator configuration and reporting, meaning EHSQ teams have the ability to prove ROI and get executives engaged.

Finding the Right Solution Partner

The EHSQ solutions available on the market vary in quality. For this reason, it is critical that automotive manufacturing firms pursuing implementation collaborate with vendors that not only offer top-of-the-line products but also understand the industry.

ProcessMAP is among these best-in-class EHSQ software providers, offering a suite of innovation and data-analytics driven solutions for some of the largest and most respected automotive manufacturers in the world.

Connect with us today to learn more about our work in the automotive manufacturing space.

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Best Practices for COVID-19 Vaccine Administration and Reporting

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Best Practices for COVID-19 Vaccine Administration and Reporting

Over the past year during the COVID-19 pandemic, the ProcessMAP team has collaborated with customers around the globe to support their efforts to bring employees back to work safely through the development of a suite of COVID-19 apps. Recently, a European automotive manufacturing customer with a large facility in South Carolina, made the decision to offer vaccines to its employees at its own facility, using its own medical staff. When taking on the responsibility of vaccinating employees, this customer needed a way to document the vaccines administered to each employee not just for their own employee health records, but also as a vaccine provider to the state health department.

The ProcessMAP team helped our customer to design and implement an app through our Connected Workers low-cost app development platform that will transmit data to the state of South Carolina. The app can integrate with ProcessMAP’s Occupational Health module, or the lighter version called Healthcare Solutions, to push data into the solutions, as well as to the state’s COVID-19 vaccine registry.

Vaccine Administration and Reporting

The state of South Carolina requires approved providers to report vaccines administered within 24 hours. To accomplish this, the ProcessMAP app pushes data through the state’s Vaccine Finder, a web portal set up to capture that information. This is a health-level interface, which requires five steps to build.

ProcessMAP can analyze the data as a structure. We build the messaging, tables and set up all documentation correctly, providing the proper code interface. Behind the scenes, there is a great deal of coding involved for the different types of vaccines administered. ProcessMAP has successfully tested this interface and has been able to test and deploy the transmission of the data to the state. Since going live with this tool in South Carolina, ProcessMAP has engaged with several other customers who are administering vaccines to employees in their locations as well.

One of the best features of this vaccine administration app is the ability to enter the data via a mobile device, where an employee can complete a form right on a tablet and review the information they have entered into six different critical fields. If a company has an HRMS integration, ProcessMAP can map data into the HRMS, in addition to transmitting it to the state registry. The only fields that need to be completed at the time of vaccination are the name of the employee, the date and time, the vaccine manufacturer’s information and the location where the injection was given. The customer can search for an employee via their name, or their employee ID number, and validate the employee’s identity by confirming date of birth before performing the vaccination.

Depending on whether the Pfizer or Moderna vaccine is administered, the app is configured with the proper logic for scheduling a follow-up vaccine appointment in the proper amount of time. If an employee receives the Johnson and Johnson vaccine, then no follow-up appointment is needed.

The app also includes an optional section for a consent form. ProcessMAP can either build the actual consent into the app form itself, or a user can upload a form attachment, if a paper form with a signature is needed. The user simply takes a photo of the consent form and attaches it right to the record within the app. Once the vaccine record has been saved, it is automatically transmitted to the state registry and the follow-up vaccine appointment is scheduled. The app will then record the second vaccination at the appropriate day and time, eliminating paperwork and making the process easy and efficient.

For customers interested in a similar solution to track COVID-19 vaccines administered, the ProcessMAP team will work to gather the state-specific documentation requirements to facilitate a quick implementation of the app. Please contact your customer success manager or ProcessMAP account executive for more information.

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Expanding The Scope Of Digital Transformation Beyond EHS

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Expanding The Scope Of Digital Transformation Beyond EHS

On a recent ProcessMAP EHS Leadership Roundtable, I shared an interesting anecdote with the participants about how ProcessMAP helped one of our customers to use ProcessMAP’s Connected Workers App, our low-code/no-code application development platform technology, to “think outside of the module” and help solve a business challenge within their organization. While ProcessMAP offers a comprehensive suite of integrated digital solutions to address our customers’ business requirements, from time to time, we identify situations where a customer is trying to solve a specific non-EHS business challenge, which our ready-to-use mobile apps can easily help to solve.  

A global manufacturing customer was looking for a more efficient way to document and track reclaimed metals. These are metals that they return to suppliers to be recycled or reused in a different way than how they were originally intended during the customer’s manufacturing process. While brainstorming with our customer, we understood that the tracking and management process for reclaiming these metals, such as copper and gold, was cumbersome, costly, time consuming, and not at all transparent. 

The customer was preparing paper documentation for the metals, so that as the company returned them to suppliers, they would list the metal types and weights in anticipation of receiving payment for these specialty metals. Tracking this reporting on paper presented  a number of challenges, particularly when awaiting payment for these reclaimed metals. Some of these challenges involved documentation accuracy – was the proper weight and type of metal being correctly documented for each reclaimed metal? Also, was the amount the reclaiming vendor paid for that metal aligned with what the customer was expecting to be paid?

With an electronic record of each reclaimed metal, the customer gained improved visibility into that metal’s status in the reclaiming process and shared that information with the departments that needed to have it, including Supply Chain and Accounting. The value of certain metals can be quite high, and the anticipated reclaimed amounts could be significant, so accurate electronic tracking of each metal reclaim was important to the customer.

The ProcessMAP Metals Reclaim app has four sections that the customer uses. Each section is permission-driven, where only certain departments have visibility to the sections they need, and perhaps not all departments see all sections of the information. These permissions are enabled by the record- and field-level data security capabilities of the app platform. 

When creating a new record on the app, the customer’s first step is to initiate a pickup request. The app creates a record of the metal to be picked up and includes a field for estimating the value of the metal. The initiating employee can complete this step right on the shop floor using a mobile device. When the requester taps “save,” a notification is sent to the appropriate vendor.

The vendor is notified what metal needs to be picked up, where the requester is located, the request date, and the number of items that need to be picked up. The app then enables the user to document the time of pickup, completion of the Bill of Lading or the shipping manifest, by uploading images of these documents right into the app. 

The final step in the process is called Settlement. This is where the customer receives payment for the metal and confirms that the amount received matches the expected amount entered at the time the shipping request was initiated. The Accounting Department can then validate the payment the vendor has made, and ensure the amount is within the range of the estimated value of the metal. 

 

This electronic documentation of each reclaimed metal helps to improve transparency for both the requestor and the vendor picking up the metal. The customer is now able track the entire process digitally, from initiating a pickup request all the way through payment for the reclaimed metal. Accounting receives notifications throughout the different phases of the process, so they are aware when a payment should be expected, and can determine whether they have received full payment, partial payment, or if needed, dispute a payment amount based on the documentation collected in the app.

This is just one example of how ProcessMAP can help to digitize business processes across departments, from the shop floor, to Accounting, and senior management. ProcessMAP’s Connected Worker Apps simplify the documentation process and minimize the time spent sharing reporting across multiple business functions. To learn more about ProcessMAP’s Connected Workers App library, visit – https://www.processmap.com/mobileapp/ 

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What To Identify In An Effective Post-Incident Response

What To Identify In An Effective Post-Incident Response

Incidents that negatively impact businesses and other organizations like cyber attacks, for example, can be caused as a result of multiple issues — therefore, an appropriate response should not only re-mediate them, but also create plans to ensure they never happen again. This is done through a process known as a post-incident-response — an evaluation of an established incident response plan that recommends how to best move forward, according to Disaster Response Journal.

Important to many industries, incident response plans in general are required of businesses or organizations that handle credit card transactions under specifications outlined in the Payment Card Industry Data Security Standard, for example, according to Security Metrics. These requirements include annual IRP testing, regular training and implementation of plan management processes.

What is a Post incident Response (PIR)?

A PIR is a high level assessment of safety data following the happening of a workplace safety incident.  This is a stage where safety professionals review what procedures, data and tools were available, as well as how efficient those were used, or perhaps not, in order to calculate preventative measures in the future.

Purpose of post-incident response

Overall, the creation of a PIR further demonstrates that an organization has taken the necessary steps to learn from an incident and ensure that a similar one does not reoccur in the future, according to Digital Guardian. Coincidentally, PIRs are often “one of the most neglected components” in planning for disaster recoveries, per Disaster Response Journal; however, VictorOps found in a study that 75% of “incident life cycle” is spent specifically on response.

To help facilitate continued incident response lifecycle improvement over time, organizations should establish post-incident review processes that specify the key metrics to obtain and exact steps to follow. Not only should the hardware and virtual aspects of a system be analyzed — the actions taken by the humans behind the machines are also key to a strong PIR. Data on processes, tooling and the people involved For example, a PIR may identify a pattern of employee habits that led to an incident in the first place.

Post-incident reviews that are simply focused on processes and tooling — and not the people involved — won’t holistically improve the incident lifecycle over time….painting the full picture of what happens during an incident leads to deeper insights and helps teams optimize the human part of being on-call,” a VictorOps article notes.

Post incident response

How to conduct a PIR

At a minimum, experts recommend a handful of important steps that an organization should take when carrying out a post-incident response process – from the creation of an incident report to organization-wide interdepartmental coordination to prevent an issue from reappearing. Other experts further recommend a number of metrics to consider and questions to ask in carrying out these steps in a PIR plan.

Based on expert recommendations, here are three steps to follow in creating a PIR:

  1. Create an incident report:
    While technically one of the final steps in the initial incident response, the creation of a detailed incident report can only improve the effectiveness of a PIR. In particular, this step in the process should record and present metrics garnered from incident analysis. At a minimum, an incident report should include a timeline with key details such as when the issue was first detected, when and if the incident escalated in severity and even which remediation tasks attempted respectively had positive, negative or non-observable impacts on the situation, according to VictorOps. Other important details to note in the timeline include the names of the first people to acknowledge the issue following the discovery of an incident, as well as the nature of any information exchanged in conversations between them at the time.
  2. Monitor the situation post incident and respond accordingly: 
    After an incident report has been created, an organization can use the information recorded to help figure out which aspects of an affected system or network should be monitored to help create a long-term plan. At this point, those completing the PIR should have answered initial questions related to incident detection, response and resolution, among others, such as “how can we know more quickly?” and “how do we recover more quickly?” As a whole, the plan should also detail what was learned from an incident in terms of the people, processes and technology involved. Other information that might be gathered includes community and stakeholder reactions to the incident along with responses from the organization’s higher ups and counterparts in the industry.
  3. Coordinate, update and implement the mitigation plan: 
    Based on the metrics and information gathered from the initial incident response and subsequent post-incident monitoring activities and fixes, organizations can create a well-rounded long term plan to prevent similar incidents from occurring. According to Digital Guardian, this includes the creation of what are known as enhanced security initiatives; for example, system management should employ cybersecurity controls to stay in compliance with their incident mitigation plan, such as continued monitoring, administrator privileges, intruder detection alerts, and data and malware protection.

Help your organization stay compliant with the latest regulations and requirements by visiting ProcessMAP’s website and viewing its selection of mobile application solutions.

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