Enterprise Mobility Adoption & Trends

Enterprise Mobility Adoption & Trends - Driving The Digital Transformation Of EHS Processes

There are a lot of discussions taking place about enterprise mobility and its impact on business.  Just in the last few years, mobile has continued to play a transformative role by empowering and engaging employees to drive health and safety transformation. 

At ProcessMAP, we continue to monitor mobile adoption across 100,000+ locations of our customer base with end-users in 140+ countries. The rapid pace of mobile adoption has exceeded our own forecast but we also appreciate the potential that mobile solutions hold in unlocking untapped value for our customers. 

EHS leaders within our customers’ organizations are at the forefront of this digital transformation and continue to push the envelope to broaden the scope of the use-cases.  More than ever before, we continue to see a stronger and more seamless integration of EHS mobile solutions with customers’ day-to-day operational processes and workflows. 

Acknowledging this significant shift in behavior, we wanted to share a few insights on the adoption of mobile solutions as the EHS community strives to keep people healthy and safe.  Please note that unless otherwise stated, the data presented below is from our customers, for the period ending in March 2020. 

Mobile Traffic is Up by 51% and Data is Up by 600: Globally, we have seen a 51% increase in mobile traffic, with continued higher adoption in North America (64.64%), followed by EMEA (17.62%) and LATAM (17.37%).  Across our user community, 84% of our total traffic came from iOS and 16% from Android.

Although North American traffic from iOS devices continues to dominate, internationally the traffic from Android devices has steadily increased from 11% to 16%, a net increase of 45%. The volume of data from mobile has skyrocketed by more than 600% in the last year. Like many industries, we continue to see a significant focus on enterprise mobility initiatives across our customer organizations.

 

As more employees work remotely in the field, standard security appliances can no longer be considered adequate for secure access. This accelerates the adoption of Enterprise Mobile Device Management and Mobile Application Management solutions, as well as promotes the shift from the desktop applications towards mobile. As of April 2020, desktop usage dropped to a record low of 43.27%.

227% Increase in Near-Miss Reporting Process via Mobile: As safety leaders in our customer community continue to focus on processes to prevent incidents, near-miss reporting has taken a center stage – to engage employees to report, investigate and implement countermeasures. Incident reporting via mobile truly has been a game-changer. 

281% Increase in Assessments and Audits: With mobile solutions providing significant advantages for field auditing, inspections, and/or verifications, we observed that the number of audits being conducted on mobile devices continues to increase significantly, with more than 280% increase in the identification and management of action items. 

Processes Reaching Nearly 100% Mobile Transformation: People and procedural observation processes, such as the Behavior-Based Safety (BBS) programs, are a classic example of reaching nearly 100% mobile digitization. Instead of being tethered to their desktop computers or utilizing paper-based forms, users have quickly adopted mobile to perform observations and engage employees more effectively and directly on the floor of operations. 

As of March 2020, nearly 70% of all observations data have come from mobile devices and we forecast   that by the end of CY 2020, the digital transformation will be complete with nearly 100% safety observations reported via mobile.

Some of the key drivers that have elevated mobile as the new frontier of EHS digital transformation, include:

  • Increasing scope of Artificial Intelligence and Machine Learning within mobile devices – with AI-powered voice assistants such as Siri, Google Assistant, Alexa and Cortana  becoming increasingly prevalent across mobile devices and household appliances, there is a wider acceptance of such technologies to facilitate both work and personal tasks. Together with features like voice recognition for hands-free use, mobile EHS solutions  vastly increase the usability and the scope of what safety stakeholders  can do.
  • Micro geolocation-based technology significantly increases the flexibility of the business logic of the apps, from supplying the exact location of the user during an incident or event, to the decision-making based on the proximity of the user to a specific area or location.
  • Mobile device synchronization with smart wearables and IoT-enabled industrial devices expands the scope of data points that can be used by the systems to help make decisions and analyze already accumulated data.
  • Seamless Biometric Authentication – voice, facial and fingerprint-based authentication and recognition hardware is included in all modern mobile devices and the manufacturers are slowly opening up the sensors’ APIs to be used for a wider range of  applications.

With a convergence of Industry 4.0 and EHS 4.0, where connected devices and connected workers fundamentally transform the traditional workplaces and open up a new landscape of workplace safety powered by real-time data and analytics, mobile devices will continue to be the predominant vehicle for disruptive innovation and change.

In this evolving context, ProcessMAP is committed to co-innovating with our global customer base, the next-generation of EHS 4.0 compliant, mobile-first solutions that can help each and every safety stakeholder to become a power-user of easy-to-use and intuitive applications

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Thermon Leverages ProcessMAP EHSQ Mobile Apps To Drive Quality And Compliance

Thermon Leverages ProcessMAP EHSQ Mobile Apps To Drive Quality And Compliance

Thermon and ProcessMAP

Thermon serves the global energy, power generation and chemical markets by providing safe, reliable and innovative mission-critical industrial process heating solutions. Founded in 1954, the company went public in 2011. Thermon has more than 1,500 employees operating on six continents in 17 countries around the globe, specializing in providing complete flow assurance, process heating, temperature maintenance, freeze protection and environmental monitoring solutions.

Thermon has achieved numerous quality certifications, most importantly the ISO 9001, the internationally recognized standard for Quality Management Systems. It verifies that their method of manufacturing a product or providing a service has been designed to ensure a high-quality outcome for the customer.

The Quality Management department is responsible for maintaining the quality management system, or QMS program that is ISO 9001 certified.  The team’s main functions include auditing, improvement projects, processing support of customer complaints, non-conformances and corrective actions, data evaluation, and training administration. The Quality Management team also works on several projects to reduce costs and to ensure compliance with standards. To help accomplish that, the company utilizes ProcessMAP’s industry leading EHSQ software. 

Prior to Using ProcessMAP

Prior to adopting ProcessMAP, Thermon’s QMS team worked with a paper-based system for quality management. They faced challenges in tracking non-conformances, customer complaints and corrective actions. The majority of the team’s efforts were focused towards suppliers. At that time, there was no formal trend analysis being performed. The QMS was required to perform tracking, data analysis and also help drive accomplishing action items. Management accountability was very important, along with the participation of different departments within the project efforts to actually make them successful. One important objective was to have an increase in reporting while also reducing costs and performing continuous improvement. 

What Thermon Was Looking For

  • A Global interactive system –  The team wanted to standardize the system to where everybody would report non-conformances, customer complaints and corrective actions in the same way. The more the system was standardized, the easier it would be to comply with those standards and to deliver the best quality to Thermon’s customers.  
  • Management accountability – The team wanted to design their QMS system to actually drive the management team to be more accountable for participating in the process and solving issues.
  • Compliance with Standards – There are numerous requirements that Thermon must meet in order to comply with ISO 9001 standards. The ProcessMAP system has greatly helped Thermon to review and ensure they are meeting all the necessary requirements to achieve internal and external product and service excellence.

Utilizing ProcessMAP Mobile EHSQ Solutions

ProcessMAP’s Reviqo no-code App Development and Deployment (AD&D) platform and the Insight business analytics and visualization solution offered an integration solution that helped the Thermon team to dive into their data analysis, identify trends and develop quick, data-driven corrective actions that achieved the financial goals such as where the business needed to produce cost-reduction initiatives, where to actually spend budget, and where to drive continuous-improvement projects. 

Because of Reviqo app studio’s comprehensive customization and configuration capabilities, Thermon’s team seamlessly migrated from manual systems to a highly efficient digital data management solution. The team focused on making easy and fast reporting tools for Thermon employees to access from the system. Automatic notifications helped Thermon to improve management accountability. The management team received emails when non-conformance, corrective actions and customer complaints were raised to the Quality department. Management was able to see the overall picture and they could take quicker decisions and actions towards resolving any problems. 

Results and Performance 

The Quality team shares results with the senior management team and ensures that the employees themselves stay engaged with the EHSQ system and see the results down the line. Thermon realized 300% increased reporting over a year with all the departments participating within the system. The company also realized 65% faster non-conformance completion turnaround time. The process is actually the process as a whole being faster and being more efficient that actually helped employees to go through, solve issues, find information faster and then get back to customers and ensure a high level of customer satisfaction. 

In less than six months, Thermon identified eight cost-reduction initiatives based on the trend analysis in less than six months. Finally, the Quality team discovered six new key performance indicators never measured before – the NCR corrective action and close-out turn around time and close ratio. Right now we are able to correlate our EAP System data against what we collect within the ProcessMAP system to perform root cause analysis and drive actions from there. 

The Quality team learned it is very important to have multi-department collaboration. With the help of ProcessMAP’s software collaboration between departments was much improved. The team also came to understand how to take advantage of the software properly and communicate its value  to internal and external representatives. When going through a huge change, it is better to start with a simple, step-by-step process and expand upon it later on.  Having clear criteria and goals also helped with the culture change and engagement of other departments. 

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