CONNECTED WORKER APPS
- WHY PROCESSMAP
- WHO WE SERVE
- WHO WE ARE
Customer Success is the latest buzz word being bantered around the technology industry. In many ways, it is the reshaping of the Customer Service and Engagement functions seen over the course of the past few decades. At ProcessMAP, we make a conscious effort to ensure Customer Success is not some type of amorphous concept, but rather a key company function measured on three criteria:
Ultimately, Customer Success at ProcessMAP represents the basic “blocking and tackling” necessary to achieve a customer portfolio that is engaged, committed and achieving its expected and prescribed value. We take our position of customer advocate seriously. We know we stand as the proxy for our customer inside of ProcessMAP. Hence the three pillars of Product Value, User Adoption and Customer Experience will continue to be our guiding light and framework to how Customer Success executes.