What were the catalysts behind your EHS Software initiative?

While there were several drivers, one of the key catalysts was the inability of our team to accurately and quickly report and investigate safety hazards and incidents. Manual processes slowed down our overall processing times. Additionally, we had limited visibility into workers compensation claims. Above all, we had no effective system to measure whether our safety programs were yielding any tangible results.

How far are you in the ProcessMAP platform implementation?

Your team’s agile implementation methodology is highly effective versus the lengthy process experienced in my previous implementations. It took less than 3 months from signing the contract to conducting blueprinting sessions, training workshops, and ultimately a complete roll-out of the platform across the entire organization. Today, we are able to easily evaluate the safety behavior of our associates, quickly track recorded incidents, expedite claims processing, and above all, foster a “zero-incident” culture. 

What has been your experience with the ProcessMAP Team?

The three key elements that differentiated our overall experience were the continuous engagement, clear communications and the high standards of professionalism demonstrated by ProcessMAP’s implementation team. After going live, we now have a dedicated Customer Success team, with whom we work very closely as we continue to expand the use of the platform. 

What has surprised you the most as your team started using the platform?

I believe the most pleasantly surprising discovery for us was to realize that we could investigate safety incidents on nearly real-time basis because of the ease with which our field teams can report such incidents from their mobile phones. At an aggregate level, we have a bird’s-eye view of the overall safety and risk profile of all our associates, seamless perform root-cause analysis and incentivize safety-focused behavior.

How are you going to measure the success of this initiative?

We strive to achieve “zero incident” culture for all Valet Living associates. Intrinsically linked to this objective is our decision to tie more than 75% of our District Managers, who manage a team of field associates, to the number of safety observations they record every quarter. Any technology-driven solution can be categorized as a success only if it fosters user adoption and user-engagement. So far, we are deeply encouraged by the rapid uptake of ProcessMAP’s EHS solutions by our field associates as well as district managers. Additionally, driving down our TCIR by 20% is also a measurable goal for us to evaluate the success of our EHS strategy.