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Dawn Charnin

Vice President, Customer Success

Over 10 years of experience managing teams, providing technical expertise and leadership in program, project, IT, operations, and production management.

Responsibilities & Background:

As the Vice President of Customer Success, Dawn builds, enhances and maintains strong customer satisfaction by ensuring successful onboarding and focusing on continuous improvement in processes to assure scalability, operational excellence, and cost control.


Prior to her role as the VP of Customer Success, Dawn served in a myriad of roles at ProcessMAP with progressive responsibilities, including Director of Account Management, Senior Account Manager, and an Account Management Specialist.

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