Our EHS Services
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Blueprinting
Blueprinting is the foundation for a successful implementation. The blueprint documents your requirements and serves as the roadmap
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Implementation
Delivering seamless implementation is one of our key strengths. Backed by ProcessMAP’s EHS experts and software-as-a-service (SaaS) delivery
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Training and Education
By providing end-users with easy-to-understand solution training and education, ProcessMAP ensures successful application deployment, promoting adoption.
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Support
ProcessMAP’s success has been fueled by providing customers with an unmatched service experience. Over the years, we have
Blueprinting
Blueprinting is the foundation for a successful implementation. The blueprint documents your requirements and serves as the roadmap for the entire project lifecycle. This document is used by the project team to understand key integration points between your business needs, processes, best practices, and our platform functionality.
In summary, a blueprint process:
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Documents the company project’s goals and objectives.
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Prepares a well-grounded and detailed implementation plan.
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Schedules projects and manages the implementation sequence.
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Defines business processes and organization structural changes.
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Coordinates a cost-effective and organizationally effective rollout plan.
Implementation
Delivering seamless implementation is one of our key strengths. Backed by ProcessMAP’s EHS experts and software-as-a-service (SaaS) delivery
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Dream
Envision the current and future needs of the industry.
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Define
Set the overall project direction and management and establish customer expectations.
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Design
Analyze & review customer requirements and business processes.
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Develop
Configure ProcessMAP system based on the customer’s needs and requirements.
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Deploy
Effectively transition customers to production support.
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Develop
Launch project management and training services.
Delivering seamless implementation is one of our key strengths. Leveraging the ProcessMAP LADDER deployment methodology, our experienced team ensures collaboration with customers at all key stages of the process, including:
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Dream – Envision the current and future needs of the industry.
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Define – Set the overall project direction and management and establish customer expectations.
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Design – Analyze & review customer requirements and business processes by leveraging ProcessMAP configurations.
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Develop – Configure ProcessMAP system based on the customer’s needs and requirements; validate system configuration and user readiness.
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Deploy – Effectively transition customer to production support.
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Develop – Launch project management and training services.
ProcessMAP’s Implementation teams work in unison with the customer to ensure smooth and successful deployments. Our process includes:
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Weekly checkpoints to provide status updates on various stages of deployment and discuss potential issues early in the project to mitigate future risks.
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Sharing a library of deployment tools and templates with customers and partners.
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Q&A and training sessions with frequent users of the systems.
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Configuration and integration services.
System/data conversion services enable data from your existing internal systems to be migrated to our system while maintaining access to its business-critical data within the new system. Our system/data conversion process is a phased approach, which includes:
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Phase 1:Data Structure Model Analysis between the customer’s internal and ProcessMAP’s system.
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Phase 2:Data Mapping.
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Phase 3:Conversion Process Design and Execution.
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Phase 4:Quality Assurance.
Training and Education
By providing end-users with easy-to-understand solution training and education, ProcessMAP ensures successful application deployment, promoting adoption.
Create a customized Training plan for your company
ProcessMAP offers custom-tailored training programs for customers based on the number of rolled-out modules, user classifications, roles and responsibilities, geographic spread, and language requirements. Our trainers work closely with customers to design programs around these requirements.
Take advantage of multiple training delivery options::
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In-person Training
Our virtual classroom offers the advantages of instructor-led training without the expense and time associated with travel. Users can register online, participate remotely through WebEx, and connect to our training environment to complete hands-on activities.
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Virtual or Online Training
Our virtual classroom offers the advantages of instructor-led training without the expense and time associated with travel. Users can register online, participate remotely through WebEx, and connect to our training environment to complete hands-on activities.
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Access Pre-packaged training Rollouts Designed for System Administrators & Trainers
ProcessMAP offers training toolkits for System Administrators and Trainers as part of train-the-trainer initiatives. These toolkits include standard and customized training materials, such as quick reference guides, videos, checklists, hands-on exercises, etc.) that can be used for internal training.
The ProcessMAP University team can create various end-user materials specific to your branding, configuration, and processes. All our standard materials are available in English, and can translated into other languages.
Ongoing training ensures that end-users are educated on new releases and services. A full schedule is published every quarter on the topics covered and the duration of each session.
Support
ProcessMAP’s success has been fueled by providing customers with an unmatched service experience. Over the years, we have
ProcessMAP’s success has been fueled by providing customers with an unmatched service experience. Over the years, we have built and improved the customer support services that provide our users with quick and easy access to our internal teams and services, including:
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24×7 helpline support via email or phone to report and address issues on-the-go.
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Enhanced visibility into support tickets on a 24×7 basis via ZenDesk.
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Customer support portal to access help, training guides, and videos and track the status of reported issues.
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Library of issue resolutions, webinars, and other knowledge-sharing initiatives.
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Annual ProcessMAP user conference to meet, share and learn from experts and fellow users.
